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Complaint - Details
On this page, you can enter details for an automatically created complaint. The system automatically issues complaints when there are differences on the delivery note between the quantity ordered and the quantity delivered (see Reasons and treatments for complaints for more information).
The fields Amount complaint, Reason and Treatment for the complaint are filled with default values, however you can edit these entries. You can also enter additional complaint positions, for example if you want to complain about quality failures of the delivered products.
Note: If you have enabled the option Send email to supplier in the basic contract, the complaint is sent to the supplier by e-mail. If the order has been edited by a distributor, the distributor also receives the complaint as an e-mail.
Information displayed in the header
In the header section, general information about the complaint is displayed:
Field |
Description |
|---|---|
Complaint No. |
Number of the complaint |
Complaint date |
Creation date of the complaint |
Automatic |
Indicates whether the complaint was automatically created. Users with appropriate rights can also issue complaints manually. |
Delivery Note no. |
Number of the delivery note |
Order date |
Date on which the purchase order was sent to the supplier |
Delivered |
Date on which the goods were delivered |
Recorded |
Date on which the delivery note was filled in |
From |
Name of the user who created the complaint |
Supplier |
Name of the supplier |
Receiving company |
Name of the company receiving the goods |
Ordered by |
Name of the user who ordered the goods |
Send information to purchaser |
Activate |
Closed |
Activate |
this option to send an e-mail containing the details of the complaint to the purchaser named in the basic contractInformation about the complaint items / Positions list
The following information is displayed:
Field |
Description |
|---|---|
Pos. |
Number of the item on the complaint |
Det. |
Click the icon |
Product |
Name of the product. The item number of the product on the delivery note is displayed in parentheses above the product name. |
Article no. |
Article number for the product assigned by the supplier |
Amount order |
Quantity ordered |
Amount delivery |
Quantity delivered |
Amount complaint |
Quantity for which the complaint is being issued |
Reason |
Select the reason for the complaint. See Reasons and treatments for complaints for more information. |
Com. |
Click the icon |
Treatment |
Select the treatment for the complaint from the list. See Reasons and treatments for complaints for more information. |
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Click this icon to add an additional complaint item. The Delivery note items page is displayed. Click |
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Click this icon to delete a complaint item |
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This icon is displayed when you have made changes to a complaint item |
to edit the complaint item
to add a comment about the item and 
to read existing comments. See 
next to the item you that want to complain about to add it to the complaint page.
