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Cancelling orders

If cancellation conditions have been specified in the basic contract, you can cancel all or part of your own orders from this basic contract. If you have sufficient user rights, you can also cancel orders submitted by other users.

Cancellation conditions determine whether and when an order can be cancelled, for example, only before or also after delivery. When you cancel an order that has been sent to the supplier, an e-mail is sent to the supplier to inform him of the cancellation.

• To cancel your own orders, select the menu item Status and click the Purchase requests or Requisitions tab.
• To cancel orders submitted by other users, select the menu item Control center and click the Order administration link. Then click the link for the item you want to cancel:
  • Requisition notes - Requisition notes - Overview
  • Purchase requests - Purchase requests - Overview
  • Purchase orders - Purchase orders

1. To cancel the entire order, click the checkbox next to the order to select it .

   To cancel individual items, click to display the items, then click the checkbox next to the items to select them .

2. Click the Cancelation button.

   The Cancel request or Cancel requisition page is displayed.

3. For each item, in the New quantity field, enter zero to completely cancel the order for the item or a new quantity to cancel only part of the order.

   Click the icon to if you want calculate the new price.

   Note: Depending on the system settings, the default quantity in the New quantity field is either zero or the same as the value in the Old quantity field. If the default is zero, you must enter the original quantity in the New quantity field for items that you do not want to cancel.

4. For each item, in the Reason selection list, select the reason for the cancellation. See Complaints - Reasons and treatments for more information.
5. Click Save.

If you are cancelling items that have already been delivered, the Complaint page is displayed. See Creating complaints for more information on issuing complaints.

See also Viewing requisition notes