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Return - Details
Page finder
On this page you can view the details of a return and mark the return as Sent. Suppliers can view returns but not edit them. Returns are automatically created by the system as a result of complaints. A return contains all items that have been returned to the supplier as the result of a complaint (that is, when the treatment Back or Back and await subsequent delivery is selected on the complaint page). The actual return of the goods to the supplier must be recorded by the goods receiver by activating the option Sent in the return details. An e-mail is sent to the supplier.
Note: Suppliers can only view complaints that are marked as sent.
The following information is displayed:
Field |
Description |
|---|---|
Number |
Number of the return |
Complaint no. |
Number of the corresponding complaint |
Purchasing company |
Name of the company purchasing the goods |
By |
Name of the person who issued the complaint |
Sent date |
Date on which the return was dispatched to the supplier (activation of the option Sent and Saving the return) |
Del. Note no. |
Number of the corresponding delivery note |
Supplier |
Name of the supplier |
Sent |
Shows whether the return is open |
Pos. |
Position number of the product |
Article no. |
Article number of the product |
Product |
Product description |
Reason |
Reason for the return. This is entered in the complaint by the goods receiver. |
Compl. amount |
Quantity returned to the supplier |
or has been sent 
. Activate this option to mark the return as