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Complaint - Details
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On this page you can edit an open complaint.
Note: If you have enabled the option Send email to supplier in the basic contract, the complaint is sent to the supplier by e-mail. If the order has been edited by a distributor, the distributor also receives the complaint as an e-mail.
The information displayed on this page is identical to the information displayed on the page for automatically created complaints.
You can change the amount of complaint items, reasons and treatments for the complaint as well as create a new complaint item. More information abut the distribution of the delivered amount can be found at Complaint item - Details.
See also
Basic contract - Defining complaint configuration
See also |