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Editing cancelled (rejected) invoices
An invoice is cancelled if the differences between invoice and order are too great. Another possible reason is for example an invoice that has been made out twice by the supplier. In this case it can not be further processed and a new invoice has to be requested from the supplier. With this cancellation, an email is sent to the supplier explaining the reason for the cancellation. This reason is also entered in the section History on the page Invoice details. The invoice gets the status Rejected. If an invoice has too many errors or cannot be assigned to an order, you can reject this invoice indicating a reason (free text field).
The scheduled task Invoice cancellation sends the invoice as (normal text) ASCII email to the supplier. It has to be configured for the supplier.
Tip: You can also display and edit all entered invoices on the page Invoices overview. For further information see View status of invoices.
- On the Invoice administration page, click the link Cancelled invoices.
The page Cancelled invoices is displayed.
- Click the icon
next to the invoice you want to edit.The page Invoice details is displayed. Select the menu item Help to display detailed information about this page.
- You can now cancel the assignment of the invoice. Activate the option Click the check box to cancel the assignment and click the button Cancel assignment. The complete invoice will be set to status New and the entire invoice processing can be carried out again, with possible manual changes. This can be carried out for all invoices until an invoice has been fully accepted, i.e. released for exportation, however it is also possible for cancelled invoices before a message is sent to the supplier.
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