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Correcting errors in invoices
On the page invoice details you can view all details of an invoice and correct errors, if necessary.
There are different possibilities to correct errors:
- On the details page of the invoice you can click an error link and get to the invoice item processing.
- On the page details of invoice item, click the link Corresponding invoice and then the link Error.
- On the page Searching for invoices or Searching for invoice items you can open items with errors and click the error link.
Tip: You can correct all processing errors also via the change display on the page Invoice details. When the processing is completed, the entire invoice and all its items are set to the status Processed. If one item of the invoice is neither in the status Processed nor Changed, the change display can not be closed, as it is valid for the entire invoice. For further information see Editing invoices.
In the section Header on the page Invoice details, the details of the invoice, the assigned order and the assigned delivery note are displayed.
In case of errors in the total invoice, the link Error and a short description of the error is displayed in the section Header. In case of errors in the invoice items, the link Error and a short description of the error is displayed in the section Items. Click the link Error to correct the error. For more information about the correction of invoice items see Correcting errors in invoice items
In order to guarantee security in case of future audits, the original values (net item price, quantity, tax rate, net amount, gross amount) of the changed items from the invoice are saved in the section History, as well as the following or the currently changed values with the reason for the change (that you have selected from the selection list). A change of an item always also leads to a change in the invoice header (gross price).
After a click on the link Error in the section Header, the page Editing invoices is displayed.
The item data and the total invoice data are displayed. The correction you can make depend on the type of error. If there are for example differences between the total sum of the invoice and the sum of the invoice items, you can:
- accept the total sum of the invoice
- save the sum of the items as total sum
- cancel the entire invoice
- create a balancing item so that the total sum of the invoice corresponds to the total sum of the items.
Select your options and enter a reason for the change. Without giving any reason for the change, you can not save the invoice.
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