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Correcting errors in invoice items
On the page Invoice details you can view details of an invoice and correct errors, if necessary.
There are different possibilities to correct errors:
- On the details page of the invoice you can click an error link and get to the invoice item processing.
- On the page details of invoice item, click the link Corresponding invoice and then the link Error.
- On the page Searching for invoices or Searching for invoice items you can open items with errors and click the error link.
Tip: You can correct all processing errors also via the change display on the page Invoice details. When the processing is completed, the entire invoice and all its items are set to the status Processed. If one item of the invoice is neither in the status Processed nor Changed, the change display can not be closed, as it is valid for the entire invoice. For further information see Editing invoices.
In the section Header on the page Invoice details, the details of the invoice, the assigned order and the assigned delivery note are displayed.
In case of errors in the total invoice, the link Error and a short description of the error is displayed in the section Header. In case of errors in the invoice items, the link Error and a short description of the error is displayed in the section Items. Click the link Error to correct the error. For more information about the correction of invoice items see Correcting errors in invoice items
Depending on the type of error, after a click on the link Error, the page Editing item quantity or the page Editing item price is displayed.
Editing item quantity
Depending on the type of error, you have different possibilities to correct the error. If for example the error is Invoice quantity lower than delivery quantity, order quantity and invoice quantity not identical, you can:
- accept an item quantity
- correct a delivery note
Select your options and enter a reason for the change. Without giving any reason for the change, you can not save the invoice.
Editing item prices
Depending on the type of error, you have different possibilities to correct the error. If for example the error is Price in invoice is too low or Price in invoice is too high, you can
- accept the item price
- correct the order price
Select your options and enter a reason for the change. Without giving any reason for the change, you can not save the invoice.
In case of a marketplace, you can decide while editing the item price, if you want to transfer the price change to the accounts receivable accounting and to what extent.
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