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Viewing returns

You can view a list of all returns that have been issued for the companies (and their sub-companies) to which you are assigned as purchaser. Returns are automatically created by the system as a result of complaints. A return contains all items that have been returned to the supplier as the result of a complaint, that is, when the treatment Back or Back and await subsequent delivery is selected on the complaint page.

Note: The issue of a return by the system does not confirm that the goods have actually been returned to the supplier. The actual return of the goods to the supplier must be recorded by the purchaser or goods receiver by activating the option Sent in the return details. An e-mail is sent to the supplier.

1. Select the menu Control Center.
2. Select the menu item Delivery or click the link Delivery Administration.
3. Click the link Returns.

   The Returns list is displayed. Select the menu item Help to display detailed information about this page.

4. Click a tab to view returns with a specific status.
5. Click the icon to view details of a return or to confirm that the return has been sent to the supplier.

See also Confirming returns