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Confirming returns

Returns are automatically created by the system as a result of complaints. A return contains all items that have been returned to the supplier as the result of a complaint, that is, when the treatment Back or Back and await subsequent delivery is selected on the complaint page.

Note: The issue of a return by the system does not confirm that the goods have actually been returned to the supplier. The actual return of the goods to the supplier must be recorded by the purchaser or goods receiver by activating the option Sent in the return details. An e-mail is sent to the supplier.

1. Select the menu Control Center.
2. Select the menu item Delivery or click the link Delivery Administration.
3. Click the link Returns.

   The Returns list is displayed. Select the menu item Help to display detailed information about this page.

4. Click the icon next to the return that you want to confirm.
5. The Returns page open. Select the menu item Help to display detailed information about this page.
6. To add comments about the return, click the Comments tab and enter the details. See Comments for more information.
7. To confirm that the goods have been returned to the supplier, activate the checkbox Sent and click the Save button.

See also Viewing returns