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Basic contract - Defining complaint configuration

When users enter a complaint in the system, they normally have to indicate a reason for the complaint and select a treatment of the goods that have been subject of a complaint, for example return the goods or reorder. In the complaint configuration, you can specify which treatment is admitted for which complaint reasons.

You can create different complaint configurations on the Complaint configuration page that can then be assigned to basic contracts on the Goods received & complaints tab. If there is no complaint configuration assigned to a basic contract, there are no restrictions on the treatment. You can find further information about the assignment to the basic contract under Settings for receipt of goods and complaints.

1. On the page Supplier administration, click the link Complaint configuration.

   The page Complaint configurations is displayed.

2. Click:
   • the button New entry to create a new complaint configuration
   • the icon to edit an existing entry

   The page Complaint configuration is displayed.

3. In the section Settings, select the responsible company or search for it. The selection defines which purchaser can view and edit the complaint configuration.
4. Enter a name for the complaint configuration.
5. For each complaint reason, you select the possible treatments by activating the corresponding check box. Treatments that can not be used for the complaint reason are displayed in grey .
6. Click Save.

See also Managing basic contracts Managing budgets Managing control structures Basic contract - Creating and editing supplier costs and discounts Basic contract - Defining cancellation conditions Basic contract - Defining maximum value of orders Managing numbering schemes Managing budget contracts and quotas Merchant numbers